NBO Airport Arrival: Opt for Meet Greet and Assist at JKIA [2024]
Jomo Kenyatta International Airport (JKIA) in Nairobi, Kenya, is one of Africa’s busiest and most significant travel hubs.
Navigating NBO Airport International Arrivals in such a bustling environment can be challenging, especially for first-time visitors or those arriving after long international flights.Meet Greet and Assist services are designed to provide travelers with a smooth and stress-free experience, offering personalized tailor made treatment from arrival to connection and on departure.
These services ensure that every small detail is taken care of allowing travelers to focus on their journey ahead.
Table of Contents
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Kenya Electronic System for Travel Authorization (ETA)
formerly refereed to as E-Visa -
Port Health Screening
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Immigration Processing
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Baggage Claim Assistance
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Portage for your heavy Bags
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Claiming Lost and Delayed Bags
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Portage for your heavy Bags
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Customs Luggage Screening
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Transport Home and Handover
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Frequently Asked Questions
1.Kenya Electronic System for Travel Authorization (ETA)
formerly refereed to as E-Visa
As of January 2024, Kenya has moved to an electronic Travel Authorization (eTA) system, replacing the previous visa-on-arrival system for all nationals. It’s important to understand how to get your Kenya eTA, the benefits it offers, and useful tips to make your application process smooth.
What is a Kenya ETA?
Kenya ETA
The Kenya ETA, or electronic Travel Authorization, has taken the place of the traditional visa application process. It permits visitors to enter and stay in Kenya for up to 90 days.
The ETA application is easier, quicker, and more affordable than the old visa process.
To apply for your Kenya ETA, visit the official website of the Kenyan government for your applications.
2.Port Health Screening :Importance of Health Screenings at Airports
Health screenings have become an integral part of international travel, especially post-pandemic. Ensuring compliance with health regulations is crucial for the safety of all passengers.
In today’s interconnected world, air travel plays a pivotal role in connecting people globally. As air travel increases, so does the risk of spreading infectious diseases. Health screenings at airports serve as a critical line of defense in safeguarding public health. By identifying and isolating potential threats, airports can prevent the spread of contagious diseases and protect travelers and the broader community
How Meet greet and Assist Helps with Port Health Procedures
• Guiding Through Health Checks: Meet greet and Assist personnel guide you through mandatory health screenings, ensuring you understand each step of the process. They provide clear instructions and support, which can be a relief in a foreign environment.
• Ensuring Compliance with Health Regulations: They help ensure you meet all health requirements, providing peace of mind and a hassle-free experience.
3.Immigration Processing
Upon arrival at the airport after port health clearance, travelers proceed to the immigration counters.
Here, immigration officers check passports, visas, and other necessary documents. This initial document check ensures that travelers possess valid entry permits and comply with the destination country’s requirements.
Bio-metric Verification is done to enhance security, many airports have implemented bio metric verification system
s. Travelers may be required to provide fingerprints or undergo facial recognition scans.
The process can be time-consuming, especially during peak hours.
Immigration Processing
Benefits of Meet greet and Assist During Immigration
• Fast-track Through Immigration Queues: Meet greet and Assist services provide access to fast-track lanes, significantly reducing wait times. This means less time standing in line and more time to relax or prepare for your next steps.
• Assistance with Documentation: Professional staff help ensure that all your documents are in order, preventing any last-minute issues or delays. They can also assist with any questions or concerns you might have about the immigration process.
• Expedited Processing: Meet greet and Assist services ensure that your processing at immigration is swift and takes the shortest possible time processed swiftly, saving you valuable time. This is particularly beneficial for business travelers or those on tight schedules and small flight connection windows
• Avoiding Long Lines and Queues: With Meet greet and Assist, you can bypass the long lines and head straight to a dedicated counter, making your arrival smoother and quicker.
4.Baggage Claim Assistance : Understanding the Baggage Claim Process
Baggage claim is a crucial part of the airport experience for travelers at JKIA. After a long flight, retrieving luggage quickly and efficiently is essential to ensure a smooth transition from the airport to the final destination. Understanding the baggage claim process, common challenges, and best practices can enhance the overall travel experience.
Baggage Claim Assistance : Understanding the Baggage Claim Process
1. Arrival and Disembarking
Upon arriving at the destination airport, passengers disembark the aircraft and proceed to the immigration and customs areas if necessary. Once these formalities are completed, travelers head to the baggage claim area, where their checked in luggage will be available for pickup.
2. Identifying the Correct Baggage Carousel
Airports display flight information on screens throughout the terminal, indicating which baggage carousel will be used for each arriving flight. Travelers must check these screens to find the correct carousel for their flight. Accurate information helps avoid confusion and ensures that passengers go to the right location to collect their bags.
3. Waiting for Luggage to Arrive
After locating the correct carousel, passengers wait for their luggage to arrive. The waiting time can vary depending on several factors, including the size of the aircraft, the number of passengers, and the efficiency of the ground handling staff. Most airports strive to deliver luggage promptly, but delays can occur.
4. Retrieving and Verifying Luggage
As luggage appears on the carousel, passengers identify and retrieve their bags. It is essential to verify that the correct luggage is picked up by checking the baggage tags. This step helps prevent the inconvenience of taking someone else’s luggage by mistake.
5. Handling Lost or Damaged Luggage
In cases where luggage is lost or damaged, passengers must report the issue to the airline’s baggage service office located near the baggage claim area. The airline staff will assist in locating the missing luggage or processing claims for damaged items. Keeping receipts and documentation related to the luggage can expedite this process.
5. Portage for your heavy Bags: Definition and Importance of Portage Services
Portage services involve the claiming of bags from the baggage belt and carrying of luggage in a trolley which can be especially helpful for travelers with heavy bags, back issues or those who dislike lifting heavy objects.
Benefits of Using Meet greet and Assist for Portage
• Help with Carrying heavy Luggage: Meet and Assist staff provide additional portage support, making it easy to transport your luggage through the airport. This can be a significant relief after a long flight.
• Accessibility Support: They offer support to travelers with mobility issues, ensuring everyone can move through the airport comfortably. This includes providing wheelchairs or other mobility aids if needed.
• Lost and Delayed Bags: Lost or delayed baggage is a common concern for travelers, leading to inconvenience and frustration.
6. Help in Claiming Lost and Delayed Bags:Role of Meet greet and Assist
- Liaison with Airline Delayed baggage desk: Meet and Assist staff liaise with the relevant airline desk to locate your lost or delayed baggage swiftly. After your bag is located, you shall get notified and transport can be arranged
- Assistance with Tracking and Recovering Bags: They help track and recover your bags, keeping you informed throughout the process. This service reduces the stress and uncertainty of lost luggage situations.
7.Customs Luggage Screening
The customs process is essential for regulating the import and export of goods, ensuring compliance with national regulations, and maintaining security. Understanding the customs procedures can help travelers navigate the process smoothly and efficiently.
1. Arrival and Disembarkation
Upon arriving at Jomo Kenyatta International Airport, passengers disembark from the aircraft and proceed to the immigration area. After clearing immigration, travelers collect their checked luggage from the baggage claim area before heading to the customs inspection area.
2. Declaring Goods
Travelers must declare any goods that may be subject to customs duties or restrictions. Declaration forms are typically distributed on the flight or available at the customs area. Items that need to be declared include, but are not limited to, large sums of money, valuable items, and certain food products.
3. Customs Inspection
Customs officers inspect the declared goods. This inspection ensures compliance with Kenyan regulations and determines if any duties or taxes are applicable. Officers may ask questions about the items, their value, and their purpose.
Be prepared for possible inspections, Customs officers have the authority to inspect luggage and ask questions about your declarations.
If duties or taxes are applicable, travelers must pay them before exiting the customs area. The amount is calculated based on the value and type of goods. Receipts are provided for all payments, and travelers should keep these for their records.
8.Transport Home and Handover
Importance of Seamless handover After a long Flight
After a long flight, the last thing you want is to struggle with arranging or locating your transportation. A smooth transition to your final destination is essential for a stress-free travel experience.
Meet and assist agent can help in arranging reliable Ground transportation whether it’s a taxi, shuttle, or private car. Our agent shall contact your driver or the person awaiting you at the airport terminal exit early in advance so you don’t have to worry about finding each other.
The airport can get very busy during peak hours. Meet greet and Assist services involves prior communication with your driver/transport provider/family member ensuring they are at the correct pick up point that way there is a smooth transition when you exit the baggage hall.
